Custom Event Setup

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    Shipping policy

    Shipping, Delivery, and Return Policy

    Shipping and Delivery Policy

    We are committed to providing fast and reliable shipping services to ensure that your orders arrive in excellent condition and as quickly as possible.

    Delivery Coverage

    We offer delivery services to all governorates across the Arab Republic of Egypt through authorized shipping partners.

    Delivery Time

    Delivery times vary depending on the governorate and geographical area. Orders are typically delivered within 3 to 7 business days from the date the order is confirmed and prepared for shipment.

    Delivery times may vary during peak seasons, promotional periods, public holidays, or due to circumstances beyond our reasonable control.

    Shipping Fees

    Shipping charges vary based on the selected governorate, delivery area, payment method, and order size.

    Shipping fees are calculated and displayed automatically during checkout after the customer selects the delivery governorate and area, and before the order is confirmed.

    Order Tracking

    Once an order has been shipped, the customer will receive a tracking number that can be used to monitor the shipment status until delivery.

    Return and Exchange Policy

    Customers have the right to request a return within 14 days from the date of receipt, provided that the product remains in its original condition, has not been used, damaged, altered, or modified, and is returned with all accessories and original packaging (if applicable).

    All return and exchange requests are subject to the applicable terms and conditions of the Company and the provisions of the Egyptian Consumer Protection Law.

    Special Conditions for Certain Orders

    Where Cash on Delivery (COD) is selected as the payment method, certain products—such as electrical appliances, large-sized items, or products of a special nature—may require an advance payment to confirm the seriousness of the order.

    The customer will be informed of the required advance payment amount before the order is confirmed. Any advance payment made will be deducted from the total invoice amount.

    If the order is shipped according to the agreed schedule and the customer refuses to accept delivery for reasons unrelated to a defect in the product or an error in the order—such as a change of mind or no longer needing the product—the advance payment may be non-refundable and may be retained to cover operational expenses and shipping costs associated with processing and delivering the order.